Terms and Conditions

This page ( " conditions and provisions " ) describes the rules governing your use of Clinixa ( " platform " , " system " or " Klenica " ), which is a cloud platform for the management of medical clinics, including dates, medical files, digital recipes, accounts and invoices, staff management, and the clinical website.

Once you are on the stand, or using any of its services, you agree to fully comply with these conditions and our own privacy policy, if you do not agree with any part of these requirements, please do not register or continue to use the platform.

• Clinixa platform/system: Clinixa platform, including a control panel, clinic site, patient control board and any associated integration (e.g., sediment).
• Servicing: owner and operator of Clinixa Platform.
• Computer/agent: person or entity (clinic, medical centre, doctor) recording and managing participation.
• Sub-use: A staff member, doctor or patient has access from the account holder.
• Clinic data: all data entered or filed by the client or its users on the platform, including patient data, prescriptions, accounts and medical files.
• Plan: Participated bouquet (free/core/multiple) as shown on the price page on the site.

Your use of the platform, or the pressure on the consent button upon registration, is recognized by you to read, understand and agree fully and unconditionally.

If you're using the platform on behalf of a clinic, company or other entity, you admit that you have the full authority to oblige that entity to these conditions, and you and the entity are responsible for sympathizing and defending its commitment.

When you set up a Clinixa account, you must:

• Provide accurate, accurate and complete information on your clinic and activity.
• Maintain the confidentiality of your entry registration data and your staff, and not share them with any unauthorized party.
• Notify us immediately if any unauthorized use is suspected.

The account holder is the sole responsibility for all activities carried out through its account and its sub-users ' accounts, including their powers. Clinixa reserves the right to suspend or reject any account containing incorrect or misleading information.

Clinixa offers several subscription schemes (free, basic, multiple) that differ in terms of the number of patients, staff, branches and features available, as shown on the site ' s price page. Prices offered in the United States dollar may be offered in other currencies to facilitate only.

Participatory fees shall be calculated in advance for each invoice cycle (monthly or annual according to your choice) and shall be automatically renewed at the end of each cycle using the registered payment method, unless you cancel the renovation before the date of renewal.

In the event that the payment process fails or the payment is delayed, Clinixa is entitled to restrict access to some or all of the characteristics of the account until the settlement of receivables, while the data are kept for a reasonable period.

You can upgrade your plan anytime, apply new features immediately with any price differentials prorated.

The plan is reduced or the contribution paid from the beginning of the next computer cycle is cancelled. Upon cancellation, your account automatically shifts to the free plan and applies its limits. If your current data exceeds the limits of the free plan (number of patients/employees/supplies), access to certain data or features may be restricted until further promotion or data are reduced to conform to the new limits.

The client and all sub-users are committed not to:

• Use of the platform in any illegal activity or contrary to the laws and regulations of the country of clinic.
• Trying to penetrate the system, unauthorized access to accounts or other clinic data, or exploit any security gaps.
• Resale, permit or lease access to the platform for a third party without prior written authorization from Clinixa.
• Use automated tools (Bots / Scraping) to extract data from the platform without permission.
• Lift any content contrary to the law, violate intellectual property rights of another party, or contain harmful software.

Clinixa is entitled to investigate any violation of these controls and to take appropriate action, including the restriction or suspension of the account.

All clinic data, including patient data, medical files, prescriptions and accounts, remain fully owned by the account holder who entered them. Clinixa acts as a technical building provider and processor on the client ' s instructions, does not use it for any marketing purpose, does not sell it and does not share it with any third party, except in the following cases:

• With the honest consent of the client.
• If needed to operate the benefit of the client ' s request (e.g. integration with Watsab).
• If requested by a competent judicial or supervisory authority under the law.

As the body responsible for the patient ' s data, the client has the obligation to obtain the consent of patients to collect and process their medical and personal data in accordance with the laws of his country.

Clinixa uses communication encryption (SSL), an internal authority system and automatic backups to protect data, without being considered an absolute guarantee that no security breach is outside the reasonable control of the service provider.

Clinixa enables outsourcing of services to facilitate certain functions, such as sending alerts and messages through WhatsApp. Your use of these services is also subject to the conditions of use and the privacy policies of their suppliers, for which Clinixa has no responsibility.

Some of the advantages associated with these services may be affected by any changes or interruptions in the external supplier, and Clinixa seeks to re-operate or replace them as soon as possible without any assurance of a specific response time.

All rights relating to the Clinixa Platform, including but not limited to: commercial name, logo, design, programming code, databases (excluding customer data), pharmaceutical library and educational content, are private property of the service provider and protected under copyright and trademark laws.

You are not entitled to copy, re-engineer, develop a similar product or competitor by relying on access, and no Clinixa name or logo may be used without prior written authorization.

Clinixa seeks to provide 24 hours a day, 7 days a week, performs periodic maintenance and updates that may require temporary suspension of service, and attempts to schedule such work at low-use times with customer notice where possible.

Clinixa does not guarantee the uninterrupted operation of the platform, given its reliance on factors beyond the will of the service provider such as hosting and Internet services. Technical support is provided through support tickets within the control board, e-mail and on-site communication channels, and support teams are seeking to respond as soon as possible without making a commitment to a specific response to all plans.

The medical doctor or cadre used for the platform bears full responsibility for any diagnosis, prescription or medical decision made using the platform.

Clinixa shall not bear any responsibility for any direct or indirect damage resulting from:

• Use or misuse of information in the system.
• Mistakes of data entered by users.
• A temporary break in service.

In any event, to the extent permitted by law, Clinixa ' s total liability for any claim does not exceed the amount of fees actually paid by the client during the three months prior to the date of the claim.

Clinixa is entitled to suspend or terminate the account of any client in the event of a breach of these conditions, or not to pay the outstanding receivables after notification, or if its use of the platform endangers the security of the system or the data of other clients.

The client may terminate his or her participation or delete his or her account at any time through the control board or communicate with substantive support. Upon termination, the client shall be granted a reasonable period (30 days) to export or request a copy of his or her clinic data, after which the data shall be deleted definitively from the servers of Clinixa in accordance with the established data retention policy.

Clinixa performs periodic backup copies of customer databases as part of the normal operation of the platform, without being considered as a substitute for the customer ' s maintenance of its own copies of its important data.

The client may at any time request that the data of his clinic be exported in readable form, through the export tools available on the control board or by communicating with substantive support.

Clinixa is entitled to modify or update these conditions from time to time to keep abreast of legal, technical or operational developments. Clinixa will be notified of any substantial modifications by electronic mail registered or by notice within the control board, specifying the date of entry into force of the amendment.

Your continued use of the platform after the amendments entered into force is your approval of the updated requirements.

These conditions shall be subject to and shall be interpreted in accordance with the laws of the Arab Republic of Egypt, in the event of any dispute concerning the use of the platform, the parties shall first seek amicable settlement through contact with the Support Group.

If this is not possible, the competent courts of the Arab Republic of Egypt alone have the power to consider the dispute, unless the parties agree in writing on another mechanism.

For any inquiries regarding these conditions and conditions, you may contact us by:

• Email:  support@clinixa.app
• Website: clinixa.app
• Telephone: 0152112141